How do I keep in touch with family and friends?
Telephone and Email
We recognize you may wish to stay in touch with friends,
family or your workplace, and people may want to know how
you are doing! In respect to your right for confidentiality,
we require you to create a list of people whom you wish to
stay in touch while you are at the centre. If any of the
people phone, only if they are on the list, will we
acknowledge that you are a resident of the wellness centre.
Your friends and family may leave messages for you at
administration and these messages will be passed on to you.
Generally, we support personal phone-calls on Tuesday and Thursday at 9:30 am. The centre keeps all cell-phones in the administration office and asks you to sign it out and in again during this 20 minute time frame. We want you to succeed with your goals, and we want you to have an opportunity to practice using phones in a manner that fits with wellness.
If you don’t have a cell-phone, or have decided not to bring
one, there will be a phone available for you to use.
A personal plan regarding phone-calls and email is expected
to be created with your individual counsellor where your
situation and goals are considered. Email messages may be
printed out and given to you. We request limiting your
emails because of the time consumed in attending to them.
Mail and Correspondence
In most situations , we encourage healthy communication with
your family and others close to you. Letter writing is
encouraged, and you may want to bring personal stationary
and stamps for this purpose. In order to ensure safety for
all, we routinely require incoming mail and any packages to be
opened in the presence of a staff member.
Can I have visitors?
You may invite visitors after the first week of your stay at
the centre. We believe the intensity of your initial
assessment, stabilization, and treatment planning in the
first week requires the complete focus of both you and the
clinical team.
Potential visitors can be discussed with your counsellor in
the first week of treatment. The clinical team retains the
right to screen and decline any visitations that are
believed to be counter-therapeutic. Family and friends who
are supportive of your wellness are greatly encouraged to be
involved in your healing process. Family programming is
offered at the centre on weekends. Details can be seen on
our schedule and discussed upon admission.
We also have visiting hours between 2pm and 4pm Saturday and Sunday afternoons. Guests are required to check in at the reception upon arrival and must adhere to visiting guidelines.
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